An accessibility information desk will be set up for people with disabilities to get assistance. The desk will be located near the registration and will be available for the entire conference/registration time.
Australian Sign Language Interpretation will be provided for the Opening Ceremony, the daily Plenary Sessions and the Closing Session. Live Captioning (CART Typology) will also be provided for the above sessions.
Delegates who need Auslan interpretation to attend a particular session, workshop, discussion or visit an exhibition booth can request extra sign language interpretation by contacting
The Melbourne Convention Centre rooms, excluding cantilever rooms, are equipped with a radio transmission style hearing assistance system. Rooms fitted with hearing assistance have an assigned radio channel with programmable receivers. The receiver can be fitted with two types of transducers:
- standard headphone; and
- lanyard-style induction loop that works with hearing aids fitted with a switch.
These receivers can be collected from the concierge desk located at the MCC Porte Cochère entrance.
Visually Impaired Services
A braille translation of the AIDS 2014 Conference Pocket Programme as well as an electronic version of the AIDS 2014 Conference Programme and the AIDS 2014 General Information Guide will be available for delegates who will request it through the AIDS 2014 online registration system.
Personal Assistant Registration
Conference delegates with specific accessibility needs who are interested in bringing their own assistant (sign language interpreter, CART Typist, etc.) are requested to contact us at
Hiring Personal Assistants and Disability Support Workers in Melbourne
DASSI is a leading not-for-profit organisation that provides care support services. For more information, please visit their website: www.dassi.com.au
. You can contact them directly at (+61) 1300 135 087 or (+61) 03 9488 9100.
Delegates will be able to borrow manual wheelchairs at the MCEC. Requests need to be sent in advance to
. While the rental is free of charge, a deposit of 50AUD will be requested.
Delegates can rent motorized scooters or any other special equipment in Melbourne:
- Travellers Aid have manual wheelchairs and motorised scooters available from their service centres at Flinders Street and Southern Cross stations. If you wish to book equipment from these service centres please contact Travellers Aid at Flinders Street Station on: 03 9610 2030. You can also book online here.
- Fisher Lane Mobility supplies a wide range of products and equipment, either for sale, hire or through the Department of Veterans Affairs (D.V.A.). If you wish to book equipment from them please contact Fisher Lane Mobility at: 1800 702 026. For more information, please visit www.fisherlane.com.au/.
The conference venue has ramps for speakers who need access to conference stages. Speakers who have a particular need are requested to contact
The Melbourne Convention and Exhibition Trust (the Trust) recognises the importance of ensuring that the Melbourne Convention and Exhibition Center (MCEC) is an accessible venue for people with a disability. The Trust also works to ensure that its business practises do not exclude people with a disability from accessing its services, employment opportunities or venues.
In addition, the Trust encourages all internal employees and external customers to consider the needs of people with a disability whilst on site or working for the Trust. Information outlining the access features and various disability services offered within the MCEC is available here
The Trust recognises its responsibilities under the Victorian Disability Act 2006 and aims to incorporate practicable compliance into all aspects of related business activities.
The objectives of the Accessibility Policy are outlined in the Trust's Accessibility Action Plan 2010 – 2013 which addresses the four outcome areas stipulated by the Act:
- Reducing barriers to persons with a disability accessing goods, services and facilities
- Reducing barriers to persons with a disability obtaining and maintaining employment
- Promoting inclusion and participation in the community of persons with a disability
- Achieving tangible changes in attitudes and practises which discriminate against persons with a disability
The Trust's Accessibility Policy and AAP are reviewed on a regular basis and as required by changes to processes or governing requirements. Copies of the Policy and Plan are available on the MCEC Website
and the MCEC Intranet.
Further information may be obtained by emailing
For more information about the MCEC Accessibility Action Plan, click here
For more information about the MCEC Accessibility Features, click here
Getting to the Venue
Public transport in Victoria is being made more accessible for people with disabilities and to comply with the provisions of the Commonwealth Government's Disability Discrimination Act (1992) and the Disability Standards for Accessible Public Transport (2002).
Melbourne has an extensive network of accessible trains and stations which can be used by people in wheelchairs and using scooters. To get on a train, you must wait at the front of the train for the driver to assist you with their portable ramp.
Melbourne has an extensive network of trams throughout the city and while many streets have platform stops not all lines have low floor trams servicing them. The main tram stop outside the convention centre is accessible but to get there it is best to use trams along Collins Street as this is the main route where accessible trams and platform stops occur.
For more information about Public transport in Victoria click here
In Melbourne and Victoria, the State government has a scheme where they pay taxi drivers a lifting fee for picking up people in wheelchairs and scooters who need an accessible taxi. Interstate and overseas visitors do not pay this fee and it is not legal for taxi drivers to request its payment.
Silver Top Taxis
: 8413 7202
: 9277 3877
: 9090 1800
For more information on taxi services for passengers with disabilities in Victoria, please click here
If you need a specific transport arrangement you can also contact
Accessible Parking Spaces at the Venue
Parking is available for people with disabilities in the Melbourne Exhibition Centre car park. Accessibility parking locations are near entry doors 1, 6 and 10, which have lift access to the concourse and exhibition area on Level 1. To access Level 2 or Level 5 a separate elevator is located behind the customer service desk. Accessibility parking is also available in the South Wharf car park.
Please refer to this map
to view the accessible parking locations.